Terms & Conditions

Our kitchen porter service contract runs in blocks of 5 weeks at a time.You can cancel by giving one weeks notice at the end of the 5th week otherwise you will then enter a new 5 week block and so on.

All shifts are paid for by bank transfer the week before the shifts start-we do not start any contracts the same week and every week the shifts for the following week are paid for in advance

The minimum requirement per kitchen porter is 30 hours a week and the minimum total weekly requirement is 60 hours(either one porter 60 hours or 2 porters 30 hours each)

Less than 60 hours for any particular week will be charged 60 hours for that week.

If you require more than 60 hours a week any unused hours above the minimum 60 hours will be credited back.For example if you book 2 kitchen porters for 40 hours each that week but they only use 35 hours each because you are less busy than expected you will receive a 10 hour credit.

if they spend more hours than booked in hours because you are busier than expected the extra hours will be added

The price per hour is the same for all shifts and days whether weekdays or weekends.

The week runs from Monday to Sunday and you will need to keep a logging in and logging out record signed by the porters and yourselves.

This log to be emailed every Monday morning for the previous Monday-Sunday week

All correspondence is through info@kitchenporterserviceslondon.london

Failure to pay the week before the shift starts  will result in a  fundamental breach of  the contract & services will be terminated and  you will need to pay all weeks not used for the remaining part of the 5 week contract

The price quoted per hour on our website is a firm price and includes all sickness and holiday cover required with no hidden or extra costs.

Kitchen porters are only paid for the hours worked.

We will endeavor  to replace any kitchen porter the customer is unhappy with the week following the complaint

All kitchen porters work exclusively for Master Cleaners Ltd.

Any attempt to solicit any of our kitchen porters, if successful will result in legal action for damages, the measure of these damages will be 1 year’s loss of profit for that particular kitchen porter based on an average hourly weekly shift.

Where several kitchen porters are hired we can supply an onsite supervisor for a minimum of 25 hours a week at £1.50 + VAT per hour above the normal kitchen porter rate quoted on our website.

By engaging any of our kitchen porters it is implied the customer fully understands and accepts our terms & conditions.

These terms & conditions apply from 1st January 2022.