Terms & Conditions

Our kitchen porter service contract runs in blocks of 5 weeks at a time.You can cancel by giving one weeks notice at the end of the 5th week otherwise you will then enter a new 5 week block and so on.

Payment is required the day after your invoice is issued which is normally the Monday or Tuesday following the previous weeks service. The previous weeks service runs from Monday to Sunday -We require three days notice to start a new contract

It is the customers responsibility to send in weekly rotas latest Friday to apply for the following week beginning Monday

Failure to send in the rota will mean the previous weeks rota will apply

Rota hours cannot be reduced once the rota has started-extra hour can be added if available

Extra days can only be added if we have avaiability

The minimum requirement per kitchen porter is 35 hours a week

Less than 35 hours for any particular kitchen porter that week will be charged 35 hours for that week.

The price per hour is the same for all shifts and days whether weekdays or weekends.

It is the customers responsibility to record a log of signing in and signing out times of  all kitchen porters & this log has to be signed by both your chef and all kitchen porters

The week runs from Monday to Sunday and this log to be emailed by customer every Monday morning for the previous Monday-Sunday week

All correspondence is through info@kitchenporterserviceslondon.london

Failure to provide this signed log on Monday will result in us generating our own time sheets which will apply

Invoices are issued early in the week following the week of service

Failure to pay your invoice before 5.00pm Friday the week the invoice is issued will result in a fundamental breach of the contract & services will be terminated and you will need to pay all weeks not used for the remaining part of the five week contract & the final one weeks notice

The price quoted per hour on our website is a firm price and includes all sickness and holiday cover required with no hidden or extra costs.

We will endeavor  to replace any kitchen porter the customer is unhappy with the week following the complaint

All kitchen porters work exclusively for Master Cleaners Ltd.

Any attempt to solicit any of our kitchen porters, if successful will result in legal action for damages, the measure of these damages will be 1 year’s loss of profit for that particular kitchen porter based on an average hourly weekly shift.

Where several kitchen porters are hired we can supply an onsite supervisor for a minimum of 25 hours a week at £1.50 + VAT per hour above the normal kitchen porter rate quoted on our website.

We do not provide any credit for cancelled contracts whether we cancel or the customer

Any debt due will need to be paid on cancellation

By engaging any of our kitchen porters it is implied the customer fully understands and accepts our terms & conditions.

These terms & conditions apply from 1st January 2022.